Task & Support Ticket Management System
Track Tasks, Time Logs, Issues & Support
Zi-Tickets is Zimo Technologies’ in-house task and issue management solution, designed to bring clarity, accountability, and efficiency to both internal teams and client interactions.
Whether you’re supporting end-users, managing product development, or tracking time across engineering and billing teams, Zi-Tickets centralizes all your operations—making issue resolution and progress monitoring seamless and transparent.
Key Capabilities
Timelog Management
Track time spent on tasks, issues, and client support requests with accuracy. Perfect for billing validation, productivity insights, and performance tracking.
Task & Issue Tracking
Create, assign, and manage tasks or bugs with real-time updates. Set priorities, add tags, attach files, and track resolution progress—ideal for IT, product, and engineering teams.
Client Ticketing Portal
Empower your clients with a dedicated portal to raise issues, request enhancements, or monitor task progress. Ensures transparency, faster resolution, and improved satisfaction.
Internal Product Support
Used across Zimo’s product suite (ZiBILLS, ISKEDO, Winkdoc) to streamline internal feedback, testing, and release tracking across multiple teams and time zones.