Task & Support Ticket Management System

Track Tasks, Time Logs, Issues & Support

Zi-Tickets is Zimo Technologies’ in-house task and issue management solution, designed to bring clarity, accountability, and efficiency to both internal teams and client interactions. 

Whether you’re supporting end-users, managing product development, or tracking time across engineering and billing teams, Zi-Tickets centralizes all your operations—making issue resolution and progress monitoring seamless and transparent. 

Key Capabilities

Timelog Management

Timelog Management

Track time spent on tasks, issues, and client support requests with accuracy. Perfect for billing validation, productivity insights, and performance tracking.
Task & Issue Tracking

Task & Issue Tracking

Create, assign, and manage tasks or bugs with real-time updates. Set priorities, add tags, attach files, and track resolution progress—ideal for IT, product, and engineering teams.
Client Ticketing Portal

Client Ticketing Portal

Empower your clients with a dedicated portal to raise issues, request enhancements, or monitor task progress. Ensures transparency, faster resolution, and improved satisfaction.
Internal Product Support

Internal Product Support

Used across Zimo’s product suite (ZiBILLS, ISKEDO, Winkdoc) to streamline internal feedback, testing, and release tracking across multiple teams and time zones.